This Shipping Policy explains how orders are processed, shipped, and delivered, helping customers understand logistics timelines, costs, and related responsibilities.
At this time, delivery services are available within Australia only.
Orders shipped outside Australia are not supported due to logistics and customs limitations. Any future changes to delivery regions will be reflected on the website.
Shipping costs are calculated based on the total order value and displayed clearly at checkout:
Orders equal to or above AUD 89.99 (including AUD 89.99) are eligible for standard free shipping;
Orders below AUD 89.99 are subject to a shipping fee of AUD 4.99.
The listed fees apply to standard delivery services and do not include additional charges caused by address changes or special delivery requests.
Order processing follows Australian local time (08:00–18:00):
Orders placed before 18:00 are generally counted as received on the same business day;
Orders submitted after 18:00 will be processed starting the next business day;
Orders placed on public holidays or non-working days will be handled from the next available business day.
Once payment is confirmed, orders enter preparation and allocation stages.
The standard processing time is 1–3 business days, excluding weekends and public holidays. This period includes order verification, product preparation, and handover to the carrier.
After dispatch, the estimated delivery timeframe is 5–10 business days.
This is an estimated range and may vary depending on destination, carrier operations, weather conditions, or other logistical factors.
Depending on location and shipment conditions, deliveries may be handled by one of the following carriers commonly used in Australia:
Australia Post
StarTrack
Toll Group
Sendle
Carrier selection is based on operational suitability at the time of dispatch.
After an order is placed, an email notification is typically sent containing:
Order number
Payment summary
Shipping carrier details
Customers may track their order through the Order Tracking page by entering the email address or phone number used during checkout along with the order number.
To maintain transparency, the following situations are outlined:
Damage or loss during transit
If an item arrives with visible issues, customers are encouraged to document the condition upon receipt and contact customer support promptly.
Shipping changes or cancellations
Once an order enters the shipping process, modifications may be limited depending on carrier status and operational progress.
Delivery address accuracy
Customers are responsible for providing complete and accurate shipping details. Delivery outcomes may be affected if address information is incorrect or incomplete.
Upon delivery, customers are advised to:
Inspect external packaging for visible damage
Retain packaging materials if an issue is noticed
Ensure a secure delivery environment when unattended delivery applies
These steps may assist with follow-up communication if needed.
For questions related to shipping, delivery status, or logistics arrangements, customers may reach out using the contact details published on the website.
Support will provide information based on the order’s actual processing and delivery status.
Address
2731 Pinnacle Dr
Burleson, TX 76028-8316
United States
Phone
+1 (936) 209-3395
Online Service Hours (Australian Time)
Monday to Friday
09:00 – 12:00
14:00 – 18:00
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