Refunds may be considered under the following situations:
Order Cancellation Approval – If an order is successfully cancelled according to the relevant cancellation rules, the associated payment may be eligible for a refund.
Return and Refund Approval – If a product is returned and approved under the Return Policy, a refund may be processed.
Each request is reviewed individually, taking into account the order details, product condition, and timing.
Refunds generally cover the following components:
The price of the returned or cancelled products
Any applicable taxes included in the original purchase
Refunds typically do not include:
Shipping fees for the original order, unless required by Australian consumer regulations
Costs arising from optional services, add-ons, or personalised items, unless specifically agreed
The exact scope of the refund is assessed based on the reason for return or cancellation and applicable policy requirements.
Refunds are usually issued back to the original payment method used at checkout, including Visa or MasterCard.
Processing times vary depending on the payment provider. Refunds are generally credited within 3–7 business days.
If the refund does not appear in your account after this period, please contact our support team for assistance.
Some situations may require additional review before a refund can be processed, including but not limited to:
Delays in product return shipping or verification
Items received with unclear or disputed condition
Technical issues with payment providers
These cases are handled on a case-by-case basis, with the aim of resolving issues fairly while considering operational constraints.
The following points outline the scope of responsibilities in relation to refunds, stated in a customer-friendly and reasonable manner:
Order Status Awareness – Refunds are processed based on system and order status. Customers are not expected to monitor internal processing steps.
Communication Timing – Requests submitted close to processing or dispatch times may be affected by operational timing, not customer action.
External Factors – Payment processors, banking delays, or logistics providers may influence refund timing. Customers are not held responsible for these factors.
Good-Faith Requests – Refunds are reviewed as good-faith requests, with consideration for reasonable customer expectations, rather than automatic rejection.
This Responsibility Statement does not limit statutory rights under Australian consumer law.
For any questions or issues regarding refunds, you can reach modwoodly using the following details:
Address
2731 Pinnacle Dr
Burleson, TX 76028-8316
United States
Telephone
+1 (936) 209-3395
Business Hours (Australian Time)
Monday to Friday
09:00 – 12:00
14:00 – 18:00
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