Return and Exchange Policy

This Return and Exchange Policy outlines the conditions and procedures for requesting returns or exchanges for orders placed with modwoodly.

1. Return and Exchange Period

All requests for returns or exchanges must be submitted within 30 days of receiving the item. Requests made after this period may not be accepted.

2. Return and Exchange Conditions

You may request a return or exchange under the following circumstances:

1. The item has visible damage or defects in appearance

2. The item has quality or functional issues

3. The item has an unpleasant odor, severe color difference, or other noticeable flaws

4. The item received does not match the order

5. Returns or exchanges without specific reasons, such as personal preference, size mismatch, or compatibility with home decor

Items must be returned in their original condition, including packaging and accessories, to be eligible.

3. Return Process

1. Contact our customer service via email or phone to request a return and provide:

   • Order number

   • Payment proof

   • Reason for return

   • Supporting photos or videos (if available)

2. Our team will review your request. If approved, we will notify you using your contact information and provide the return address.

3. You need to send the item back to the designated address and wait for it to arrive.

4. Once we receive the item, it will be inspected to verify the reported issue. If the inspection confirms the issue, we will process the refund.

For more details, see our Refund Policy.

4. Exchange Process

1. Contact our customer service via email or phone to request an exchange and provide:

   • Order number

   • Payment proof

   • Reason for exchange

   • Supporting photos or videos (if available)

2. Our team will review your request. If approved, we will notify you using your contact information and provide the return address.

3. Send the item back to the designated address and wait for us to receive it.

4. Once received, we will inspect the item. If approved, a replacement item will be shipped to your address within 1–3 business days.

For shipping details, see our Shipping Policy.

5. Refund Process

• Refund Method: Refunds will be issued to the same payment method used for the original purchase (Visa or MasterCard).

• Refund Time: Depending on the bank’s processing speed, refunds typically appear within 3–7 business days.

• If the refund does not arrive within this period, please contact customer service for assistance.

6. Cost Rules

1. For items with appearance defects, quality issues, odor problems, severe color differences, or incorrect items, return shipping costs will be covered by us.

2. For returns or exchanges without a specific reason, shipping costs will be borne by the customer.

7. Responsibility Statement

1. Order and Item Status – Returns and exchanges are processed based on actual order status and item inspection. Customers are not responsible for internal processing times.

2. External Factors – Delays from banks, payment processors, or shipping services are beyond the customer’s control.

3. Good-Faith Requests – All requests are considered in good faith and reviewed reasonably rather than automatically rejected.

4. Information Accuracy – Providing accurate return information helps speed up processing, but delays due to incomplete information are not the customer’s responsibility.

8. Contact Us

For return or exchange requests, please contact modwoodly:

Address
2731 Pinnacle Dr
Burleson, TX 76028-8316
United States

Email
localhelp@modwoodly.com

Phone
+1 (936) 209-3395

Service Hours
Monday to Friday
09:00 – 12:00
14:00 – 18:00