Contact Us

Our Contact Us Policy explains how users can reach out for inquiries, support, or information regarding products, orders, or services. The goal is to make communication simple, transparent, and accessible.

1. Contact Channels

Users may contact us through the following means:

• Email: localhelp@modwoodly.com

• Phone: +1 (936) 209-3395

• Address: 2731 Pinnacle Dr, Burleson, TX 76028-8316, United States

Communication may include questions about product details, order status, or any operational issues related to the website.

2. Business Hours

Customer support is available during the following Australian Time hours:

• Monday to Friday
  09:00 – 12:00
  14:00 – 18:00

Requests received outside of these hours will typically be addressed on the next working day.

3. Response Expectations

While inquiries are attended to as promptly as possible, response times may vary depending on volume and complexity. Users are encouraged to provide sufficient details, such as:

• Order number or transaction reference

• Product information

• Specific questions or issues

Providing this information helps facilitate a smoother and faster response.

4. Types of Inquiries

Users may reach out regarding:

• Product specifications or availability

• Order tracking or status updates

• Shipping or delivery questions

• Returns, exchanges, or refunds (refer to respective policies)

• Technical or website-related assistance

All communications are handled in line with privacy and data protection regulations.

5. Privacy Considerations

Information submitted via contact forms, email, or phone may include personal data such as name, email address, or order details.
All information is used solely for the purpose of responding to inquiries or assisting with order-related matters and handled according to our Privacy Policy and applicable regulations, including GDPR.

6. Alternative Support

Users are encouraged to check the website's FAQ, Order Tracking, and product information pages, as many common questions are addressed there. This may help resolve inquiries faster before reaching out.

7. Updates to This Policy

This Contact Us Policy may be updated periodically to reflect changes in contact methods, business hours, or operational practices.
The version displayed on the website at the time of inquiry applies to all communications.